General Manager (Property Leader) 

Seaire Lagoon | MetroLagoons

MetroLagoons is growing fast, and we are looking for motivated individuals to grow with us! If you are an energetic and enthusiastic hospitality/operations professional, come join the team at the best lagoons in the United States!

The Role

The General Manager is the senior leader of the property, fully accountable for operations, guest experience, financial performance, and team culture. This role owns the day-to-day success of the lagoon — leading leaders, setting standards, and delivering results.

This is a hands-on leadership position for someone who thrives in fast-paced, guest-focused environments and knows how to balance people, performance, and profit.

Responsibilities

Leadership & Operations

·        Serve as the top on-site leader, responsible for all aspects of property operations

·        Lead, coach, and hold accountable the property leadership team

·        Set daily priorities and ensure consistent execution across departments

·        Lead and participate in Manager on Duty (MOD) program, setting the standard for leadership presence

Guest Experience & Safety

·        Own the overall guest experience from arrival to departure

·        Ensure the facility is safe, clean, well-maintained, and operating to brand standards

·        Monitor guest feedback and personally follow up on issues and opportunities

·        Maintain secure access for members and guests

·        Ensure full compliance with licensing, health, safety, and regulatory requirements

·        Conduct regular inspections and operational audits

Financial Performance

·        Own revenue, labor, and expense performance for the property

·        Build and manage the annual operating budget with corporate team

·        Monitor financial results and make real-time adjustments to improve profitability

·        Prepare and submit regular operational and financial reports

Sales, Marketing & Growth

·        Execute marketing strategies, promotions, and special events to drive attendance

·        Partner with corporate teams on sales initiatives and local outreach

·        Identify opportunities to grow revenue and improve guest retention

People & Culture

·        Recruit, hire, and develop department leaders and key team members

·        Ensure proper staffing levels and effective scheduling

·        Conduct performance reviews and provide ongoing coaching and development

·        Build a positive, accountable, high-performance culture

Collaboration

·        Participate in management and leadership meetings

·        Contribute to company-wide planning and strategic decisions

·        Perform additional duties as needed to support property and company success

What We’re Looking For

·        Proven experience as a General Manager, Director, or senior operations leader

·        Background in hospitality, attractions, resorts, entertainment venues, or high-volume food & beverage

·        Bachelor’s degree in business or hospitality operations preferred

·        Strong financial acumen with experience managing budgets, labor, and P&L

·        Demonstrated ability to lead leaders and build strong teams

·        Comfortable making decisions, holding people accountable, and solving problems in real time

·        Strong communication skills and a guest-first mindset

·        Willingness to work a flexible schedule, including weekends and holidays

·        Ability to work outdoors in all weather conditions and lift 50 lbs – this is NOT an office position

·        Must be available to work mornings, evenings, weekends and holidays. (Shifts will vary)

Benefits

·        Paid time off 

·        Paid health insurance for full-time employees

·        Dental and vision insurance

·        Life insurance

·        401(k)